Manage Your Online Reputation
Reputation management brings all of the factors that contribute to your practice’s online presence in one place, so you can take control of your online reputation.
All your reviews in one place.
Compile reviews from dozens of sites so you can easily see what’s being said about your practice online. Plus, use competitive bench-marking to see how you stack up to your competition.
Automated reports and alerts.
Executive reports break down how your practice is faring in online conversations and helps you understand what to do. Alerts are also sent every time new information is found.
What is Reputation Management?
The reputation of a practice is both what they say about themselves and what others say about them.
Managing reputation is nothing new; what’s new is how the internet and social media have changed the way practices are being defined and how fast their reputations spread.
Why is Online Review Monitoring Important?
With over 33 million local reviews on Yelp alone, it’s clear that customers are sharing their opinions online. Seventy-two percent of consumers say they trust online reviews as much as personal referrals, so whether it’s a testimonial, a detailed article on someone’s blog, or an offhand comment on Twitter, people are now chatting 24/7—and practices need to be paying attention.
What is Presence Management and why does it matter?
Presence management is making sure that patients/clients can find the right information about a practice online. Correct and consistent listings across directories, review sites and social networks is crucial.
Power up your Online Reputation with Customer Voice
Online reviews are critical to the success of any practice. In fact, nearly 90% of online users say they’ll only consider using a practice, if they have an average rating of 3-5 stars. It’s important to capture your client's feedback, but they need your help.
With Customer Voice, you have the power to gather your clients experiences to boost your online star power and drive more business. Win the trust of new clients, collect their valuable feedback and show up where they are looking.
Collect feedback faster than ever.
You're a few clicks away from gathering feedback from the clients that interact with your practice. Customer Voice helps you easily understand the success of your practice.
Use happy clients to win more business.
Leverage the voice of your brand champions to improve online word-of-mouth. Invite existing clients to share their experiences online, so new clients know they can trust you and your practice.
How does Customer Voice help?
